Cancellations or edits to Shipping address- Please contact us with in 2 hours of submitting your order to make a modification to your order. If your order has been processed for shipping we will not be able to make edits or cancel your order.
Shipping Times
We source our products globally to offer the bestvalue, variety of products, free shipping, and best prices.
Please allow an additional 3 to 7 business days for your order to be processed. During public holidays, processing time may be delayed.
Due to factors that commonly affect international shipments, such as weather delays, holidays and customs inspections, the following are only estimates.
Estimated Shipping & Processing Time |
|
USA |
13-22 Business Days |
Canada |
13-26 Business Days |
|
|
Australia |
13-30 Business Days (some items to Australia is up to 45 Days due to customs) |
International Shipping Other Countries (Worldwide Shipping): |
14 - 60 Business Days |
|
Please trust that we will do our very best to reduce any delays in shipment and order processing as we strive to deliver our products efficiently and quickly to our customers!
Note:
**If you provided a wrong address at the time of order you may contact us within 2 hours of placing the order. In the event that the package is already in transit, we will not be able to change the delivery address or refund the order.
I paid for my order but did not get a confirmation email.
At Infinite Linx Fashion, we strive everyday to make sure we take care of our customers. We send every customer a confirmation email as soon as an order is placed and will follow up with you as soon as the shipment occurs. In the rare instance that you did not receive a confirmation email, please check your spam folder as some emails might end up there. If you need to contact us, we are available at support@infinitelinxfashion.com
I Did Not Receive My Order
Please contact us if you did not receive your order within 30 business days from your shipping confirmation email. After 30 days, your order will be marked as closed and we are unable to process any refunds during that time. Please note that orders are strictly non-refundable if your parcel has been delivered, failed to deliver due to "no recipient at time of delivery" or "wrong address entered on the order". Please contact your local carrier to locate the package.
For International Other Countries please contact us within 45 to 60 days if your order has not arrived.
Returns / Refunds/ Exchanges
For non-lingerie, non-swimwear items, Please email us at support@infinitelinxfashion.com within 5 days of receiving your product (the day your product is marked as delivered) to request for a refund or exchange. We strive to satisfy every customer. You will receive a response back within 24 hours even on weekends! If your item is Intimates, Lingerie, or Swimwear, please read below policy.
To be eligible for a return/ exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Intimates, Lingerie, Swimsuits
Please contact us within 3 days of receiving your item for refunds or store credit. Anything after 3 days will be eligible for exchange or store credit only.
Orders placed on store credit are strictly non-refundable and non-returnable.
All returns require prior authorization. We will provide you with the return address. Do not send items back to the manufacturer.
We only authorize refunds for all products of the following:
Refunds are processed within 1-3 business days after items are returned back to us and you will receive an email confirmation once your refund has been authorized and processed. Please allow an additional 5-10 business days for the refund to show up on your account.
Please include images of defect in your email to us. A partial to full refund on store credit is provided depending on the degree of defect.
Return Policy (if you are required to return your product for a refund)
Note: Return label is not prepaid, therefore, customer is responsible for the return shipping cost. Once return item is received, we will refund you the cost of the item along with the shipping costs. All returns must have a valid tracking number with a link to track it. If there is no link/url to track the parcel, we will not be able to locate your returned parcel and provide any refunds.
Exchanges
Please email us at support@infinitelinxfashion.com to exchange an item.